by ~ Steven Aldrich – First Coast Computer Services

I would never have imagined that so many of my clients could be scammed this way. This Fake Tech Support scam is quickly becoming the number one issue that I deal with.

Below are a few ways to tell if you are about to be scammed by a notification on your computer. These are ALWAYS FAKE:

  • There is a Phone number shown in the notification, along with a plea for you to call immediately.
  • You can’t get rid of the notification.
  • There are sirens or someone speaking, and you can’t stop it.

Here is what you should do if you see such a notification on your computer.

  • Hold the power button down for 5 seconds, then release it. This will force the computer to shut down.
  • Then press the power button and start it up normally.
  • Once it is started, open Chrome, Firefox, Internet Explorer, or whichever browser you normally use.
  • If the notice returns, shut the computer down again and call me.
  • If it does not, you are good to go.


So, what are these notices anyway? How do the scammers get them on our computers?

Simply stated they are nothing more than a webpage pop-up notification and some fancy scripting to prevent you from closing them. They are the result of a hacked webpage or scammer advertisement placed on the webpage you went to.

Typically, you see these notices when you have a typo in a web address you entered. Many scammers buy website names that are typical typos for popular websites. As an example, I recently tried to go to my Medicare Advantage benefits webpage and I typed in the address incorrectly. BAM!!! I was on scammer website.

Bottom line: NEVER call any phone number.

If you are unsure about what you are seeing on your computer, call me or someone you know and trust.

Steven Aldrich is a technology advisor with decades of experience as an IT Director and is the owner of First Coast Computer Services. Contact Steven if you need a trusted advisor to come to your business or home and help with your technology. See my ad on this page. or (904) 479-5661.